Frequently asked questions
FAQ
How much notice is needed to cancel?
We kindly ask for one months notice of cancellation due to billing cycles.
when will cleanings not be provided?
Due to the use of metal equipment, if there is lightning within 7 miles, cleaning will be modified to chemical maintenance only (lightning scanner provided by Weatherbug). Extreme weather such as hurricanes will lead to cleaning being cancelled for the week. Cleaning days may vary weekly or can once in a while be cancelled due to personal reasons/temporary office closures.
Regardless, please rest assured that you will be notified when this will occur and corresponding plans will be put into place to ensure your pool will remain in top shape!
What certifications do my pool care specialists have?
Our pool technicians have CPO (Certified Pool Operator) licensing through the state of Florida. This provides specialized training to maintain cleanliness, water quality, and chemical balance for pools to make it safe to use by the public and aid pools in operating well.
How Can I pay?
All forms of payment are accepted. We utilize a system for automatic billing as well along with managing payment information via Quickbooks.
How can I communicate about my pool maintenance?
You can reach your pool expert via call, text, email, or in person when cleaning.
What areas are serviced?
We currently service the following areas in Florida:
Englewood, Venice, and Rotonda
If you are unsure if you are in radius, do not hesistate to reach out!
do i have to pay for the chemicals as well for services?
You do not! Chemicals are built in to all your qoutes!
When will ADDITIONAL FEES BE INCURRED DURING ROUTINE CLEANING?
If there is excessive cleaning required that is not due to typical use, additional fees may be incurred (ex. storms). This greatly depends on situations and circumstances, however this will be communicated to pool owners.